Learn the real story behind dealing with home inspection client COMPLAINTS. Regardless of the skill, knowledge, intention and performance of the home inspector, complaints will still occur. This text encompasses the training you will need to deal with the inevitable home inspection client complaint.

A very proactive approach to handling complaints about a home inspection will maintain your professional reputation and a properly handled complaint will result in an improvement in how you are perceived relative to you client. Learn the proactive approach to preventing and resolving complaints.

The Online quiz for this book is included with the purchase price.

This kit contains fifty-two different HomePro Advisory Articles which can be sent out to newspapers, magazines, radio stations, and other media services.

When you are in need of good Public Relations is when you are dealing with customer complaints. The experience of ten years and about 150,000 home inspections provides an excellent opportunity to collect hundreds of examples of "real complaints" from clients, and "real responses" to those complaints from the company. This CD contains hundreds of examples of what the complaint entailed and the history of how it was resolved. When (not if) you get a complaint, you will be glad you have a copy of this CD as a reference.

The Online quiz for this collection on CD is included with the purchase price.

This exam tests your knowledge of content in the book Public Relations: Dealing with Customer Complaints.

Learn the real story behind complaints and why they occur. More importantly, learn the proactive approach to preventing and resolving complaints.