This is primarily a telephone answering & reference guide.

A handy office tool to keep track of inspections, requests and cancellations as they occur.

Three-part forms ensure that you always have a standby reference.

When you are in need of good Public Relations is when you are dealing with customer complaints. The experience of ten years and about 150,000 home inspections provides an excellent opportunity to collect hundreds of examples of "real complaints" from clients, and "real responses" to those complaints from the company. This CD contains hundreds of examples of what the complaint entailed and the history of how it was resolved. When (not if) you get a complaint, you will be glad you have a copy of this CD as a reference.

The Online quiz for this collection on CD is included with the purchase price.

This exam tests your knowledge of content in the slide set CD-ROM Structure.

This exam tests your knowledge of content in the slide set CD-ROM Mechanical Systems.

This exam tests your knowledge of content in the slide set CD-ROM Electrical & Plumbing.

This exam tests your knowledge of content in the slide set CD-ROM Interiors.

This exam tests your knowledge of content in the slide set CD-ROM Exteriors & Roofing.